ServiceNow acquires Enable tech to improve health and safety management

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia.

ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees. ServiceNow will harness the expertise of strategic consulting and implementation partner Fujitsu.

It’s every person’s job to maintain health and safety in any work environment. In today’s increasingly complex and stringent regulation and risk management landscape, businesses need integrated solutions and knowledgeable partners to help create a safe workplace.

With Enable’s ToolBox OH&S technology integrated into the Now Platform, customers can create safer, more connected, and more compliant workplace experiences on the intelligent end-to-end platform for digital transformation.

“We created ToolBox OH&S on the Now Platform because our customers needed a way to automate highly regulated and manual health and safety processes,” says Bruce Hara, CEO of Enable.

“We needed a single platform that could handle complex workflows not only across the enterprise, but also across regions and industries. We’re thrilled this technology is being further integrated into ServiceNow so we can together address the growing health and safety needs of employees worldwide.” 


Accelerating health and safety in the workplace

Workplace health and safety continues to be a top priority for organizations. Businesses need automated technology solutions that can reduce the number of incidents, maintain compliance, and lower costs across various locations, settings, and industries.

Enable’s ToolBox OH&S technology gives organizations the ability to manage, monitor, and automate a wide variety of employee health and safety processes, including safety and hazard reporting, work orders and permits, claims and reconciliation, subcontractor management, return-to-work planning, and mobility and geolocation.

These capabilities help businesses accurately report accidents and injury claims, maintain compliance, provide case- or incident-specific feedback, and gather real-time data with intelligent dashboards. 

Comprehensive health and safety

This acquisition is the latest step in accelerating ServiceNow’s existing health and safety offerings for a more comprehensive, end-to-end product that the world’s leading enterprises want and need.

With Enable’s ToolBox OH&S technology natively built on the Now Platform, the acquisition will also enhance solutions across field service management, incident and risk management, customer service, and environmental, social, and governance (ESG) management.

ServiceNow and strategic consulting and implementation partner Fujitsu will continue our broader collaboration so that enterprises worldwide can keep benefiting from end-to-end employee and customer solutions on a single platform.

With experience in the mature Australian health and safety market, Enable brings an expertise that will help ServiceNow scale and advance our health and safety solutions across a range of industries and global customers. Our work with Fujitsu is focused on positively changing the way organizations work, operate, and serve, creating the foundation for great experiences and business outcomes.

This acquisition follows acquisitions of Hitch WorksMapwize, and 4Facility technology as part of our commitment to enhancing employee experiences and powering the future of work.

Find out more about ServiceNow health and safety solutions for the workplace.

Use of forward-looking statements

This press release contains “forward-looking statements” about the expectations, beliefs, plans, intentions, and strategies relating to ServiceNow’s acquisition of Enable, a Fujitsu company. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation, the inability to assimilate or integrate Enable’s ToolBox OH&S technology into our platform; the inability to receive support from the employees of Enable after the transaction closes; unanticipated expenses related to Enable’s acquired ToolBox OH&S technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with the acquired ToolBox OH&S assets. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.


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